UTi Pharma’s business model mirrors the South African government’s strategic objectives of providing accessible, affordable and reliable healthcare to all South Africans.  We do this by staying true to our values:

• Caring – we care about patients, customers and clients, and the society in which we live and work. This culture of caring lives through the highest service standards, a commitment to total customer satisfaction, and the regular independent measurement of both service and customer service levels. And it lives operationally through a pharma quality distribution infrastructure, by adhering to client quality assurance standards and ongoing training of UTi Pharma people to pharma standards.
• Integrity – our relationships with all our stakeholders are built on trust, and ethical integrity is as important to us in our relationship with manufacturers and dispensers as it would be between patient and doctor.
• Innovation – we build services around the needs of our clients, customers and their patients, and we are always looking for new and innovative  ways to deliver our services.
• Quality – we’re addicted to doing things right, first time every time.

Our objectives

We want to be maintain our position as South Africa's leading distributor of pharmaceutical products by:

• retaining a leading, ethical position in the market in which we compete;
• continuously improving quality and differentiating services;
• providing exceptional distribution and operational performance that give a guaranteed service to customers; and
• creating a motivated team of employees who focus on quality customer service and continuous education to meet our customers’ needs.

Individual responsibility

Ultimately, it’s our people who will make the UTi Pharma difference. They’re empowered and energised, and they care. Each member of our team is committed to meeting his or her personal responsibilities.