Dispensers benefit from a single point of access to a wide range of products, and we make doing business as easy and efficient as possible through our key service interventions:

• Our online  or telephonic ordering
  • Order online via Customer Zone, the largest internet-based pharmaceutical ordering system in southern Africa. The system doubles as a powerful business management tool, offering secure access to online purchasing history and providing valuable information for stock management.  Customer Zone directly links a dispenser to UTi Pharma’s systems, providing instant access to valuable transactional information. UTi Pharma offers all the benefits of Customer Zone at no cost.
  • To take advantage, customers must register as a Customer Zone user.
  • Telephone orders are handled through a single number, 08600 00 443
• Our nationwide customer liaison team visits dispensers daily to help streamline  ordering patterns, provide on-site Customer Zone training and ensure effective communication between UTi Pharma and dispensers. In addition, queries are handled through a central number – 08600 00 43 – and the customer care team will respond within 90 minutes of a query being raised.
• A 24/7 emergency medication service – via a toll free number, 0800 11 36 16 – provides help in life threatening situations. The service operates off a list of critical products provided by manufacturers, trained staff have access to in house pharmacists to help evaluate every situation, and orders are dispatched as soon as resource and logistics restraints allow.

In addition to efficient customer service, we established the Pharmacy Advisory Forum in 1998 to provide an industry platform to bring UTi Pharma, manufacturers and pharmacists closer together to share ideas and build a mutually beneficial pharma distribution service. Regular meetings are held nationally and regionally in Johannesburg, Cape Town, Port Elizabeth and Durban, and the Forum gives participating retail pharmacies an opportunity to directly interface with UTi Pharma’s operations, make their needs known and discuss projects in progress or under discussion. In addition, participating pharmacists then feedback to other pharmacist in their area. (Please go to Customer Zone for more information)